Frequently Asked Questions
- What are the payment conditions and which methods do you accept?
- How do I place an order?
- How do I supply my artwork?
- What is a setup charge and why do I have to pay it?
- How can I save time and/or money regarding personalisation?
- What is the minimum quantity per product?
- What is a virtual sample?
- What is your lead time for your products?
- How do I search the website?
- Do you have other products not listed online?
We have different payment options available. You can pay by card, by cheque or by bank transfer. For the first three orders that a new company places with us we require pro forma payment.
As soon as you send us an enquiry for your promotional mugs our sales team will contact you, discuss your mug printing requirements with you and send you a quotation for the specified product and personalisation. After deciding to place an order with us, the artwork needs to be supplied to the sales person either in a digital format or as a sample for recreation. The sales person will subsequently set up an order form with the specifications for the order. The order form needs to be signed and faxed or emailed back. Further, payment will need to be made in full amount before the order can be processed further. The order is then passesd to the job management team who will send you a digital artwork approval form for final sign off before production starts. This way we ensure that the personalisation is done correctly and to your satisfaction. Finally your products will be delivered by the date that has been agreed on. Continuous and reliable contact throughout the order and production process is always ensured.
You have to supply your artwork in a digital format. Generally we require a vectorised or outlined file which can be created with Adobe Illustrator and normally has the extension .eps. However if you are not able to provide us with that, we can recreate your artwork for you.
Setup charge is the charge for the screens that have to be made in order to print on the product. The screens are created per colour and therefore are charged per colour. The setup also includes the overall process of setting up the machinery for the printing, therefore repeat setup is not always free since machinery has to be setup for every print run.
Money and time can be saved mainly by reducing the amount of colours you want to have your personalisation in.
The minimum quantity depends on the product. Please have a look at the product description on the website, where the lowest quantity always reflects the minimum number of branded mugs that has to be purchased. Occasionally, you can have a mixture of colours and sizes also for the minimum quantity, however this does not apply for most products.
A virtual sample illustrates in a digital way how your personalisation looks like on a product of your choice. Simply upload your artwork onto our server - you can do this through the enquiry form - and tick the box for ‘Virtual Sample’, so that we can create a virtual sample and email it back to you. Generally, we also offer real product samples to check the quality, but be aware of the fact that those are not personalised. Moreover the price of the plain product could be charged for depending on the value of the sample.
The general the lead time for our products is 10 to 15 working days from artwork approval. However, we suggest that you ask one of our sales representatives for further information, as the lead time varies from product to product. We also offer fast track services for selected products which can reduce production time to just 3 days.
On the left hand side of the page there is a box headed ‘Look For...’. Just enter your search phrase click on the “Look For It Now” button and the search results will be listed. You can search the entire site or just a selected category.
If you cannot find the right promotional mug or are looking for soemthing different, we also offer a catalogue with even more products. In general we are convinced that we can source a product suiting every requirement. Fell free to contact us in case you can’t find what you’re searching for and we’ll be glad to help you out.